Try out these suggestions for dealing with disgruntled customers.
Unfortunately, dealing with unhappy customers is something that every business will have to deal with eventually. While handling dissatisfied customers can be stressful and tense, it’s vital that you and your employees do your best to stay calm and appease the aggravated party. Here are some of the steps that you should take to effectively deal with a disgruntled customer.
- Remain Calm
Angry clients can often raise their voices and can be plain rude at times. However, it’s vital that you remain calm and in control during this tense situation. Responding in a defensive or even aggressive manner will only cause the situation to escalate. So, do your best to bite your tongue and stay as calm as possible as the client voices their complaints.
- Actively Sympathize
After the client has finished venting, make an effort to show that you understand where they are coming from. Express sympathy for their unpleasant experience and try to humble yourself and look at the situation through their eyes. Showing a little bit of understanding will go a long way in these types of situations.
- Work Towards an Acceptable Solution
Once you understand the root of the customer’s dissatisfaction, you need to come up with a solution that addresses the core issues. Ask the client what they think would be a fair solution and try to work off of their proposal. By addressing the issue in a way that the client sees fit, you can help them feel more satisfied with the ordeal.
These are some of the steps that you should take to resolve things with a dissatisfied client. Want another way to help your business deal with emergency situations? If so, then contact the experts at Steve Wilk Insurance. We are ready to assist you with all your commercial insurance needs today. Check out our new office at 310 S Main Street, Suite C, Lombard, IL 60148.